Returns and replacements

Everything we make is printed for you, so we check it with you before printing and fix it if we get it wrong.

What we will fix

We will replace or refund items that arrive damaged or defective, are the wrong product, are short in quantity, or do not match the proof you approved. Contact us within 48 hours of delivery with photos of the problem and your order number.

What we cannot take back

Custom items cannot be returned for a change of mind or a wrong size selection, or for errors in text or artwork that you approved on the proof.

Cancellations

You can cancel free of charge at any time before you approve your proof. Once printing has started, the order cannot be cancelled.

Refunds

Approved refunds go back to your original payment method, usually within 7 working days.